SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I received the package in a relatively short time, my disappointment was that the content was great but different from what I ordered.
very good product, and very very good seller, i realy recommand it 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Very sleek and classy. Absolutely worth the purchased 💕
Nice watch and luxury band with fast shipping and good packaging
It is very nice, I arrive very fast. It is excellent that you have the accessory to adjust the strap. It was a gift for my wife and she loved it.
Very classy very beautiful
Good quality in the product was nice to pack and the delivery was fast… thanks for the nice service
lindíssimo
wow it really awesome . good packing and fast delivery.The customer is constantly informed about his product.
The design is sleek and stylish, making it perfect for both casual and formal wear. The watch feels durable, with a solid stainless steel build and a scratch-resistant face. I love how comfortable it is to wear, even for long hours. The timekeeping is precise, and its water resistance adds a layer of convenience. Overall, it’s a great value for the price, combining style, comfort, and functionality. Highly recommend for anyone looking for a quality watch.
Great watch. He delivery was on time and timely. I recommend this watch for those who love watches in Kenya.
very nice product... happy to see I love it and much better in real. I recommend it. worth buying this product ❤
woooo so beautiful so elegant just looking like a woooo
the watch is beautiful and amazing, fantastic quality and luxurious
I loved, the quality is great super heavy the material
The watch came broken but the seller responded quickly and sent me a new one within less than 2 weeks. the watch looks perfect and highly recommended the seller and their watches.
Thank you very much for all its beautiful gifts I recommend again❤️❤️❤️❤️❤️
Good product as description good product as description good product as description good product as description good product as description
Lovely watch!! Supero my expectations I recommend widely excellent size. By choice thanks to the seller. Brings a screwdriver to adjust the extendable. Fast shipping!!!
The watch is chic! Heavy and solid. Very satisfied with the purchase!!!
Delivered package rather well packed. It's like on the photo I'm kifff🥰😍😍🥰
Beautiful product beautiful product beautiful product beautiful product beautiful product beautiful product beautiful product beautiful product
Exelente I will buy beautiful and very good quality again
Perfect. Same as the pictures. Will definitely buy from this store again. Fast delivery
very nice quality. came with device to take out the bracelet parts to match the hand. in box and card. shipping fast. price good. quality good. thank you
Beautiful elegant detail your presentation is wonderful very cute in your box is ideal to give recommended to💯
I love... it really corresponds with advertising. VEI before the due date I recommend🤩🤩🤩
Super year old, priyshov to Kiev for 13 days. Important, stylish.
Product quality is awesome. colour is accurate as order. highly recommend them. surely purchases again soon.
When I received this watch, the glass was removed. What can this do?
Very beautiful and most prestigious looks million dollars
I'm really happy about the watch as it's worthy for the price..
Very nice and elegant. As indicated and easy to adjust oneself.
The watch is very nice, has the right weight and looks very elegant. The device to adjust the bracelet did not help me to remove the bolts because they were very tight, but for another watch that I had to shorten. The watch came fast, in a good case and was a good purchase.
The product looks beautiful wool we see over time if it maintains its color and quality. Together, it's not the first time I buy this brand.
the watch was exactly like displayed, it is nice and I love it. it looks so good and it's eye catching. I simply love it
Perfectum
watch well received, excellent quality and really beautiful.i recommend.fast and free delivery.