SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good brand, always perfect and well protected. It is a strong watch, and both digital and analog work perfectly
As described
The order arrived in Kiev in about 3 weeks. fully consistent with the description, the order processing is fast. Did not communicate with the store, as there was no need. I recommend it. 5 stars ......⭐⭐⭐⭐⭐.
Super watch. Very good quality, elegant, solidly made. He came very quickly. I 've already bought another
Great watch, set the time, no problem date, nice blue light. nice watch, bow to the seller.
The phenomenon of godinnikiv smael-there I'm going to get it in a short time, there are photos on advertising))) everything is neatly crushed, without defects. In the rows of dirochs and a yarn for two sores. Even more big year old and important. Nshi models can be worn by women, if they are all such a loud one. As a press "if you hurt from vagi) pidsvitka pratsyu, if you don't get caught by a camera every day, you don't get lucky yaskrava. Akshsho viriti nternet-all-in-all-in-two batteries, as well as shows for mechanical and digital shows hour. And one battery is cunningly chowled)) I didn't turn around, I don't know what the truth is.
Very cool stylish watch, very satisfied
Great watch. for 15-year-old son just right. Bona fide store sent the order immediately. Nice to deal with it. thank you and prosper shop!!!⭐️⭐️⭐️⭐️⭐️
The watch is brand, super, I am very happy. The delivery is fast. Write that they are waterproof, I don't know, I didn't check it. Thank you very much to the store and 5 stars.
Very satisfied❤️ Thank you very much
The year-old of the engine for the most important things. I will see the whistle in the photo. Having bought it, trying to work through such a format of sports children and not regretting it, having taken it by itself. The official is available, and the sale is guaranteed a card for the product. Recommend before purchase!
I picked this decent watch up for a quarter the price with all the specials. it's easy to use and set up. it has the hand watch and digital with date and day. A stop watch feature and one alarm setting. also water proof. for $5 Aussie bucks it's an absolute bargain. I highly recommend this watch and the like. I,ve had many cheap watches and they all last for years and years. Don't even think twice about buying this great for the price watch and the seller. both highly recommend.
The watch is very good quality. The packaging is bad, just in a bag, wrapped in a bag with a pouch, but whole arrived. All functions work. With backlight for 3 seconds. Large, massive, very comfortable and functional. A good option for sports. Fully match the description and photo. I did not check for water resistance. Ordered a discount in the Super Discount section for 0,5 bucks, very satisfied!)
Pure perfection, just buy it, don't think it over, and search if you have some discount through coins or coupons
Everything ok excellent product everything ok very good seller all perfect great perfect good seller all
I'm really beginning to think "Yup" I'm in on the secret...Chinese watches as good as Western ones with proper cool designs at a fraction of the price and that work as they should...this is my 12th one...and for those G-Shock types SMAEL is one of the leading brands as far as I'm concerned...there I said it 😉
The order was made by 06.10. Received 17.10. On the Okrpost clock class! I liked it. Transportation in cellophane)))). Withstood delivery. Strength test)))
Thank you very muchProsperity store❤️ Very satisfied❤️ Watch bomb❤️
The product arrived in my hands very well in a very nice watch
The watch came in 17 days, it doesn't look bad, like it
The watch is very nice, I delay a little because the company in my country, does not show seriousness to deliver on the indicated date, I recommend to the seller Thank you
Chic men's watch. They are very beautiful. The delivery is very fast
The delivery is very fast I am very satisfied with the watch strap comfortable watch cool.
Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you.
Exelent product. Looks very good and beautiful very well packaged and everything, I recommend this store
Very good, thank you
Great store, fast shipping, I recommend
Rather decent for its price Let's see how long it lasts very nice
The watch is super! the seller is great. thank you. I definitely recommend it.
Thank you
Great! ordered Blue, received black-not critical. responsible store. Thank you
I arrived very safe and as always a very beautiful watch works well and nothing is missing, very satisfied once again, I recommend the store I will continue buying thank you
Nothing to say, for the price does the job. Looks precise. Happy with my purchase.
Duge Garman's year-old, viglyadak Duge stylish. An hour to show with bars, and in the electric blue. Mega is purchased. Diacuyu seller
Won for 1 cent 3.09.23 and got in M. E., in Odessa 1.10.23, the parcel was tracked to Kiev. The clock is cool, without marriage, it works exactly, massive, not for thin hands. The store Thank you.
Smael, excellent brand! Seller and shipping:⭐⭐⭐⭐⭐ Quality and design:⭐⭐⭐⭐⭐ Transporter a Mailamericas.com:👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻!