SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Does not come with instructions but it is easy to put together. Very practical is portable and you can take it everywhere. The music is a bit strong I would like you to have to regulate the volume. Everything else ideal
Very cute perfect material but it took a long time
Same as in the photo very happy with the purchase🥰🥰
Came perfect, exactly the same as the photos, arrived in less than 2 weeks.
I asked for two and they arrived very well in Mexico. I recommend the seller
Excellent article. Arrived earlier than planned. I love it if it comes full, I have used it without the mat for your baby to reach the hanging toys
Very nice and has several music
It is very beautiful exactly like in the pictures oh my baby adore it thanks to the seller it arrived very quickly
Cute product have a nice look comes colorful will be very useful purpose of my little play
Very nice and for what you use it it is not necessary to spend more money
Excellent, arrived in 12 days, my baby is 3 months old, has good sound, I liked it very much. Use 3 AA batteries. It doesn't bring them.
Epetacular for the very good price, I recommend it, great variety of music and you can play a song yourself
I don't put it up yet, it looks pretty
Maravilho, arrived in 15 days, well packed, impeccable product, my little one loved to play, very educational and arrests the child because it has a lot of interaction.
Very beautiful, I weighed it was bigger, my 4 month old baby will not enjoy much
They are cute come simple but for the price they are fine
Very good peoduct..happy with purchase.
I love it. my daughter loves it. thank you
Puhe cool for dietini. Blue 5 times, love it. Such as the sound of the city, the sound itself is puzzled (sorry for the guchnishness of zminyvati can not be, dynamika glued with tape, it is not so galamous for the Bulo), zrosumila shcho and this is not super, ale tsyna will be a product. Such as Skoda, not for the regime, de bi pisni went one after one. For more than one such mat, then there you can turn on the time and get it yourself. Ale everything is super in the closed-up, I am stuck with the baby, I recommend that)
Arrived before time very fast delivery and I loved the product is equal to the photo