SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's all good. Good seller and product. No war! Russia Terorist!!!!
My thanks and the third order made in this store! I recommend a lot but a lot!! Thank you Anker!!
Quality product. Much better than expected and fast delivery and no issues with box. Sound quality is extremely good.
I have received my order and it is super awesome. sound is really nice with a beautiful bass. i love it. even my friends also want to buy
Delivery to the bistro, all pratsyu, the sound is beautiful Delivery to the bistro, all pratsyu, the sound is beautiful
Anker brand rich in definition of the finest audios contains pure audio ores and clear sound and high Baz level as you can control it through applications very easily Deny you're the best❤️🇩🇿
It is already my third horn, thank you very much, everything arrived well, we need to try and I hope you do not have any inconvenience, I thank you very much for your attention and service.
It's lighter than the motion boom, but the quality and production feels better
Beautiful and quality as always, anker is a very good product with filtered sound production, long lasting battery life and portable, I recommend seller, shipping was fast and arrived with two weeks but it took my local post office extra one month or more to deliver the speaker to me.
I am delighted with my Soundcore Boom 2 SE speaker from AliExpress. The speaker arrived promptly and in perfect condition. I was impressed by the fast shipping and the quality of the product. The sound is excellent, and it has enhanced my listening experience. I highly recommend this speaker to anyone looking for a portable and powerful audio solution. Thank you, AliExpress, for the great service!
Order arrived within two weeks, well packed, tried and sounds good as per Soundcore slogan
Thank you for the attention and the prompt shipment to my home, they look good and from experience I think they will work very well for what I need.
For bass lovers who don't need high volume or disturb the neighbour, then this model is right for you. Even though it's only 30 watts, it's good enough to enjoy the music with solid bass and capable to fill a medium to large room size. Deserve 5 stars product.
The entry somewhat bad, it took longer than agreed and I had to go to parcel for them, but outside of that and the blow at the box, the audio quality, its functionality in the app, and the battery life is the most remarkable in this Horn, it is very, very. Uy good for what it is worth in discount at the time I got it for 1500 Mexican pesos
What a beastly speaker, announces 30w but sounds much better, clean and powerful! Grave also!! The quality of materials is far superior to others, nothing to envy to JBL
Bons graves.
The truth very nice very beautiful is really worth it for the price I bought cost of profit .........