SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This earphone has a good quality... excellent bass , good mids and highs. Excellent cost benefit!!!
Chudova sound, a Class corps and a bastup of a viglyadak dovol yakisno. It's a pity that the microfoni will do not fool in such headphones.
The first time I am buying Anker soundcore product, it is impressive the quality of this brand, this is the brand's most basic entry-level handset and already delivers an above-average amount of competitors in its price range. I can say with all certainty that qcy T13, T13 ANC, T13 2, baseus Bowie M2 ANC, baseus Bowie M2s, the entrance Edifier, the entrance JBL, the entrance tribit. A very cheap phone such as the soundcore p20i is superior in all questions, Bass in the right measure, sub-bass, medium and high is sensational. Seller note 1000%, lightning delivery🌩, Came with so much protection that it is the affection, attention and respect that the brand has for the customer. Congratulations soundcore you are very good indeed.
Very good the handset, for those who like serious gifts, this is the handset. Nothing of being such a roaring thing, but the presence of the bass is good. Medium treble. In music, you will feel a little more of the bass, the averages are very present too. I do not regret the choice, but if you want a phone with more powerful bass, I recommend the qcy-T13. But this one is also very good.
Headphones are excellent. It came fast and excellent audio. Many bass
Received in very good condition with 14 days delivery time, very well packed as you see in the photos, extraordinary sound quality, thank you very much to the seller, The
The package was received well before the delivery date. I really did not expect that. And it was well packed so that there was no damage. The earphones are better than expected. The sounds are very clear and have a great bass quality. I have been using it for about two days now. I didn't feel anything bad until now. I recommend this product.
The earbuds came to finish the shvidko. I will be there for you, I will be there for you. For a long time oneodio Super EQ and hotiv to try to use yakishi for pornyannya. I will say anything in oneodio Basi yak on the end of nothing strong. The frequency of the sound and the frequency of the abbreviation in the Anker. ale the sound is weak. Two Dani models and Mabut on one Riva in One Plus in another plus. Mabut Schob to pare the wagom riznytsimi models with true Bulo brothers and handcuffs in the category of 100. I will try to UV The Anker and then for 800 UAH. Seller recommend.
Miye beautiful earphone, the truth is they don't ask anything from the higher price soundpeats. It has some very powerful bass that come to obscure the other frequencies (if you are very fussy with the audio quality), the sound is clear, precise treble and not pitiful, with good responses to the serious and subgrave, The media are a bit due but with everything else it is very well achieved. Its construction is quite rigid of good quality, as well as the performance of the battery that can last more than 8 hours in maximum volume. The controls are touch and fast response. The quality of the calls is more than decent but I do not want to say that it is of the worst quality, it has its own. Is well heard in both conversations. The only thing I didn't like was the shipment from the store, they send it to you in a parcel in the Netherlands, which was stopped there for more than three weeks. If you want it as a gift, buy it more than a month in advance, but it is worth it.
Arrived well before the deadline, quality Anker! Input material but with great cost benefit, quality Anker sound! Recommend!
Super positive experience, arrived very fast and has an excellent cost benefit. Product quality is exceptional.
What I liked > Good sound (I am not a pro in sound, if anything, but I am satisfied) both in music and in talking on the phone, the test has already called > Cover with moderately strong magnet > There is a native headphone app-soundcore > Simple pairing with phone > There are spare ear pads > Manual in different languages, inside there is QR code-link to short instruction in English I took a promotional cashback from my bank on the store's promotion, so it came out less than two thousand. For good quality, in my opinion, very profitable. Delivery was three days late, but we will assume that this is World difficulties. Delivery via tsainiao, small dents on the box, the headphones themselves are intact. So for yourself you can take calmly, if as a gift, then order with a reserve of time. I write a review immediately after receiving, so the experience of using is still small, but I hope for long-term use. I recommend the seller.
Garni earphones for their penny. Delivery to the enemy, for two tizhna, the zamovlennya denied its power.
For this money!!! Quality, autonomy, external aesthetics for 5 S +. Watch series, listen to audio books, play toys will go! But if you are an esthete and love pure, deep sound, you like to feel different purity, you like to dissolve in music this is not for you, here you should take something more expensive. For sound quality and autonomy, I personally would recommend HTC tvs4 more less financially and quality acceptable. But the Anker also has worthy older models!!!
My order has arrived in full without damage. We call all our Algerian Khutna to deal with the regular mail. Thanks to the seller for the speedy execution and good packaging and tight... B.HAKIM EL.AMRA AIN DAFELA
A wonderful purchase, sound is clear and crispy, bass is top notch too.. a wonderful experience all round.. The portability on this is just all i wanted.. I had always loved anker products, cos they never disappoint.. each time I cop a new anker product, its always good value for money spent, all the time. Keep up the good work Anker 👍🏾
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Only received. I didn't have time to try it too much) but the sound is decent and the headphone application is convenient.
They came to Ukraine for 13 days. The boules were packed by the mattress, it was allowed to save the whole box. You good
Duje Faini Headphones. Came Shvidko, good pokovans. I zvishina bachiv look around and CHUV Sho the sound of fainey, ale without looking at the sound of being a nastilka yakishniy. That vipadok if the goods were wartut of a skin spear. -Having bought by me the product more than once? -Unrecognized so!!!