SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
For half a year they've been with me already Working flawlessly ANC is great and still working like its straight outta the factory One con might be is that they're quite big tho Compared to the pretty neat Apple headphones, Soundcore are like *crazy* big But I use them at my home, so it doesnt bother me really
Well packed, arrived safely, quick delivery in 5 days, very happy with the purchase, will buy again
It arrived in good condition, I would pay more for them to have metal construction, they are of very good quality and I love them
I mistakenly ordered the Space Ones instead of the Q45 and was shocked when it arrived, but I'm glad I made that mistake. I'm loving my purchase, and the item arrived 12 days before the estimated delivery
Very satisfied with the purchase. Delivery is less than 20 days. The product arrived without damage. Everything is fine!
Very good product, the color is very beautiful and original, the noise canceling is excellent, very comfortable.
A beautiful sound. Cool noise reduction function. Product quality is high
The earphone is great, I think the sound will get better, the year with the Q30 anchor feels more intense
Very good sound in gral, the materials are good for the price. The only bad thing was the delivery time, it took almost 2 months to be ready for retirement.
Note for people is Mexico: If your Shipping Guide ends in NL be careful because the parcel does not make good delivery to post office and you have to follow a process or go for it. Took more than a month to arrive. Anyway, they are very comfortable headphones, they do not feel and they eliminate noise in an excellent passive way. Your ANC is good without being perfect. The battery lasts for hours and apparently they turn off alone if they are not being used. They came to Me with battery 60% and after hours of use they are still in 40% There is a voice that tells you the status of the battery every time it is turned on. Equalizer can be adapted. In addition to bringing an option to personalize the sounds according to your scope in dB. The graces if good, however, in certain shades are not so clearly distinguished For the price, I love them, they are beautiful, comfortable, they come with sachet and I wanted them since I saw the color, which is even more beautiful in person
Amazing headphones, crazy quality for value in general. ANC is crazy and Mic quality is very good. Delivery was long but happens month is still decent.
As usual everything is great. Delivered quickly! Had to pay around $5.4 tax.
Product purchased for resale. Has great references. The shipping was fast and the packing perfect.
Chudovy goods, akisty vidm. Having passed it, everything is declared by the seller. All vashtova, Raju before purchase!
Product purchased for resale. Has great references. The shipping was fast and the packing perfect.
Everything came in time, shvidka delivery to Kiev for 2 tizhna, as a Garna. I recommend any problems before purchase.
The headphones look great, the sound is good. The delivery is very fast to Kamchatka, less than 2 weeks, I did not expect such speed. Good luck to the seller!
Very quality headset. The color is amazing and the sound quality is to be jealous. I highly recommend the seller because he posted the phone quickly.
I was surprised, they are very good headphones for their price, they are very flexible and the audio quality is very good
I really liked these headphones, they have good noise cancellation and transparency mode. The battery lasts a lot, I can use it a whole week without charging them, even always using them with noise cancellation. The only bad thing is the microphone, when a call comes in I can't answer with the headphones because they don't listen to me well. The shipment took longer than promised but they arrived well packed.