SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jovilis (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jovilis.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Exelent quality, arrived in very good condition and fast recommended meets all your specifications
Perfect watch is worth in the bodyff. Supports Hebrew Super recommends
Duge Shvidka delivery. Everything is fine. Poki scho, prinaydni)) Duzhe Skoda, now Ukrainian language on the menu. Ale Cina-yakiste mini😍🥰Dear Seller!
I really like it! Looks and feels great, very good for a basic smart watch and very nice price
Beautiful watch! Great price in relation to quality. Very nice display colors, lots of different functions. The battery holds a lot. You can make and receive calls. Good microphone and speaker. I do not recommend to the gym and to sleep, more every day. The only problem I have is to receive the hanging information from the messenger.
It's beautiful, it's heavy, it looks steel, it works regal, I get calls and messages from wtsap, I control spotify and I still don't know if I can receive and answer emails. Came ultra fast in 10 days or less. Super recommended Seller
Good watch as written, satisfied, I recommend this seller, arrive in 6 day as expected!!! Super touch screen, very comfortable to wear, good quality!!!! Thanks aliexpress
Really Wow, looks great, I'm in shock, hope to hold a long time, looks really beautiful.
I'm a great year old, I'm like, a simple program, in the year old, I'm like, I'm like, I'm like, I'm like, I'm like, I'm like, I'm like, I'm like. Garnet, presentable, it is expensive to Marvel.
I love this watch it's do pretty and classic I totally recommend getting this you'll love it
Excelent quality. so far so good. although it doesn't show MELANDA brand logo. Don't know why
fast delivery, great woman watch. excellent seller. I am very satisfied customer. looks more luxurious.
It comes very well packed, arrived at the time indicated by the seller, the color is a little stronger than the one that comes in the picture and the glitters around it are beautiful fulfills the functions you receive calls, you can play music and beautify from the clock because see your movements you only have to download an application.
Duge garni, all functions, paddle without problems, wiglyadayut shorze, photo, two reins, charge
Very beautiful watch comes with 2 straps Very convenient for operation Very clear app Very happy!!!!
Very fast shipping, goods as described, package well secured during transport. I am happy with the purchase. I recommend the AliExpress Love group and invite you to like the page :)
The color choice, the type and quality of the smart watch I order is exactly what I needed. The delivery timing is also accurate. I loved the packages. The only annoying part was the custom clearance part which took time once the item arrived in my home country.
This beautiful Smart Watch offers a sleek design, fitness tracking, GPS, long battery life, and seamless integration with iOS and Android, enhancing your tech experience.
Wonderful clock, very elegant, good material. I am loading it and then activate the functions. I think I will buy in all colors to match my outfits. They are so beautiful it makes you want to collect them.
A watch, the truth is I was surprised, very easy to handle and very crazy, the battery lasts a whole week, many spheres to choose from and does not lose the connection, the only thing can not get wet